Then take advantage of the multifaceted service offerings that newtron's technology will put at your disposal. For fast results. For your success.

Professional Services

Sound advice forms the basis of any effective and successful implementation of newtron SRM. Many clients regard it as an essential step on the way to the independent and successful utilization of the procurement platforms.

In addition to the support services and advice offered in our "coached" purchasing projects newtron is an especially competent partner in the following areas:

	Portfolio analysis and associated strategy planning for implementing the newtron SRM solution
	Implementation support at the hands of experienced project managers as well as roll-out support
	Transaction accompaniment
	Training courses – both standardized and tailored to your individual needs. We'll be happy to come and visit you.
	Preparation and hosting of supplier cultivation strategy workshops
	Support for the functional extension of the implemented steps
	Workshops to define the scope of linking with the leading ERP system

Portfolio analysis

A portfolio analysis allows you to structure your requirement spectrum systematically and gives you an idea of the procurement strategy to use to address your needs. This will allow you to predict concrete potential. newtron has over five years of expertise and has designed hundreds of procurement projects. The goal of the analysis is to come up with a concrete concept for your individual needs, allowing you to decide on a set course of action for specific product groups.

Project management

We have experienced consultants on hand to assist you in project planning and management. They make use of proven project management methods to develop a project plan and to set milestones for the introduction of SRM:

	Integration of existing supplier relationships
	Buyer training
	First pilot projects
	Feedback rounds

Rollout Support

Rollout planning means that newtron shares its product rollout expertise with its clients. Our support includes:

	Creating the necessary awareness levels of users and suppliers
	Mapping the organizational structure in purchasing
	Company-wide distribution of planning models
	Existing infrastructure check
	Evaluation of parallel vs. serial rollouts within the purchasing organization
	International rollout experience

Transaction accompaniment

Many clients decide they need intensive technical and methodological assistance when first using the newtron SRM solution. This includes for the full length of the project:

	Assistance and moderation
	Support for drafting product specifications
	Review of received documentation for plausibility and completeness
	Preparation and fine-tuning of the project using the newtron platform (packets, mode and microcontrol mechanism)
	Contacting and cultivating the supplier
	Supplier guidelines
	Support for all employees involved
	Project evaluation
	Drafting of reports and statistics

Training

Thorough training of employees is crucial to the success of your company's SRM solution. Steady contact and constant dialogue are essentially. Your needs are our priority in designing the training courses. You will receive comprehensive training including all the necessary documentation. The training itself is conducted online in a separate training room with an Internet connection.

Customer Services

newtron takes it personally: Our established Worldwide Customer Services are more than happy to provide you with advice and pro-active support. For any question you may have regarding how to use SRM, we’re there when you need us. Our help comes in fourteen languages: German, English, French, Italian, Czech, Turkish, Russian, Spanish, Portuguese, Chinese (Mandarin, Cantonese, Hokkien), Thai, Malay and Japanese.

Our Customer Service package includes:

Service & Support
	Administration support
	Transaction support
	Supplier support
	Content support
	Integration support
	Translation services
	Evaluations
Coaching
	Online training
	Telephone system guide in twelve languages
	Targeted marketing and presentation of companies on the Internet
	Sales-side training for login processing, adapting user data, RFI/RFQ, online auctions, internal features (i.e. CAD Viewer, WebEDI)
Sourcing
	Formulation of requests for information
	Extra research to find the right supplier
	Supplier feedback evaluation
	Bid invitations

IT Services

In addition to its Professional Service and Customer Service departments, newtron offers services to both keep your solutions secure and integrate them into your computing environment:

Managed Application Service Providing (MASP)

newtron applications are hosted in our high-performance computing center and are at your disposal 24 hours a day, 7 days a week, as outlined in your flexible service level agreement. All systems are equipped with redundancies to compensate for potential load spikes or system failures. All you need to implement the newtron SRM solution is a PC with Internet access and a browser.

Using newtron SRM includes Release and Update Management. This relieves you of having to scramble with keeping up with the state of the art in software.

The integrity and confidentiality of all transferred data is guaranteed by the encryption technology of a VeriSign-certified HTTPS server on the 128-bit SSL standard.

newtron performs regular backups of all productive data. Both incremental and total backups are performed on a regular basis.

newtron's ASP concept is often the ideal way for mid-sized companies to enter the age of electronic procurement without high initial investment costs. Just ask us!

IT Service

Integration
With the help of our IT Service Team, newtron is able to link to almost every ERP system (Baan, JD Edwards, Oracle, PeopleSoft, SAP, etc.), thanks to our flexible A2A server. As a standard service, newtron offers process-oriented adapters for the integration of virtually any process.

We can link to PDM and PLM systems as well. Using WebEDI a variety of documents can also be exchanged electronically between purchasing and sales.

Assistance & Implementation
Another component of IT Service is the implementation of individual customer projects. newtron is committed to evaluating your ideas and implementing them quickly, flexibly, and economically in project form. The newtron IT Consulting Team's experienced consultants will help you in the conceptualization and definition of your requirements and will also draft a functional specification to get your project under way.