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Here we respond to questions that we have frequently received
in the past.
If you would like to know more: e-mail us or just give us a call.
FAQ
General
What target groups is the newtron SRM solution
aimed at?
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a) Procurement:
Depending on the background of the business as well as purchasing
volume and procurement strategy (i.e. single sourcing, binding supplier
agreements, etc) a wide range of potential can be realized by implementing
the newtron solution. In general, it holds that a single procurement
project should be no smaller than 50,000 Euros and that annual purchasing
volume should be at least 20 million Euros.
b) Sales:
The newtron SRM solution is intended for companies in sales that
produce or sell their products in close cooperation with their customers
but also for all companies who sell their products and services
through bidding auctions or contractor selection procedures.
Is the solution available to interested companies
on a trial basis?
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Naturally, we want interested companies to be able to gain detailed
insight into newtron. That is why we give you a chance to get both
a general idea of our solution and to observe its individual components.
Our "User Days" allow you to draw your own conclusions
and to form a comprehensive picture of newtron. Give us a call!
What type of service do the newtron Business
Platforms come with?
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Customer Services: This experienced team offers
you multilingual support for all questions about how to use
the newtron SRM solution. This way you will be able to discuss
every step of a bid invitation, auction, etc, and get the most
out of the practice phases. |
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Professional Services: Specialists with expertise
are ready to help you through the whole spectrum of the newtron
solution. You will build a framework for the successful implementation
of the newtron SRM solution. |
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IT Services: Experienced IT experts ensure that the solutions
run smoothly and enable their integration into your computing
environment. They are there to handle all your technical questions
and will be happy to help you in any way they can. |
Do you want to know more about newtron AG's Services? Then just
click on "Services" or give us a call. The newtron team
is happy you're interested.
Is your platform multilingual?
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It is. The standard newtron SRM solution is available in English,
German, French, Italian, Portuguese and Spanish. Additional languages are
available on request.
Systems support and customer service is offered in 12 languages:
German, English, French, Russian, Spanish, Portuguese, Chinese (Mandarin,
Cantonese, Hokkien), Thai, Malay, and Japanese.
What are the outstanding features (advantages)
of the newtron SRM solution?
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newtron offers you everything you need to successfully implement
procurement solutions at your company today. In implementation it
is very important to get the scale right, that is to fit the solution
to your needs – with the option of preparing for tomorrow
today.
Essentially however, the following seven characteristics can be
highlighted:
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The newtron SRM solution allows you to examine
and lay bare the whole procurement process: from the planning
phase (procurement marketing, sourcing, requests for information
[RFI], collaborative engineering) to negotiations (requests
for quotes and auctions) to order execution (WebEDI) |
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Hybrid business model: The combination of the product with
an individually configurable service level (SLAs) |
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Not tied to a particular industry; neutral |
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International presence with local focus |
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Seamless integration – strategic (ERP, PDM, PLM etc.)
as well as operative (WebEDI) |
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Praxis-oriented through partnerships with leading global
companies |
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The unique global and multilingual newtron Nomenclature with
more than 55,000 product groups. The Nomenclature allows companies
in procurement and sales to enter their own information and
thereby differentiate themselves. This is how newtron assures
market transparency in the context of global procurement. |
Sourcing
What product groups can be mapped using
the newtron SRM solution?
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The Nomenclature currently contains more than 55,000 product groups.
Products from every corner of the market can be found classified
here. We'll be happy to show you how newtron's Nomenclature can
map your needs. Just ask us.
Can drawn components be mapped as well?
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Yes. newtron's CAD viewer enables the exchange of product drawings
and specifications without any additional integration expenditure.
In addition, this tool allows the supplier to make suggestions for
improvement (red lining) and contribute to the product development
process.
How long does it take to implement the
solution?
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The time needed generally depends on the initial position of the
company which is determined by infrastructure on the one hand (Internet
access, browser, PCs) and by the need for process investigation
and integration on the other. As a rule we will furnish the application
within two working days depending on whether the customer has a
PC with a browser and Internet access.
How do I sign up to use newtron?
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To guarantee you direct and individual service, just give us a
call: (069 - 677 357-35) or write us an e-mail. Under „Contact/E-Mail“you'll
find the form to fill out.
Sales
Is it expensive for a company in sales
to register with newtron?
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No. It is very easy to get registered. Just give us a call or
use the e-mail form under „Contact/E-Mail“
There is a basic registration fee of € 50 per platform there
is an annual usage fee as well, starting at € 250. You will
receive registration data from us and have the opportunity to design
your company profile with certificates, quality audits, etc., and
to group your products and services into our Nomenclature. If you
need support the newtron Customer Service Team will be there to
help you. Hotline: 0180 – 5 23 47 00.
How can a supplier to procuring companies
make contact
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and introduce his/her company?
The Business Index allows you to perform targeted searches within
sourcing or sales as well as to send a note of introduction or to
establish contact directly.
How are bidders kept informed of current
transactions?
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Bidders receive an e-mail from the requesting company with a notification
or invitation to supply information, make a bid or participate in
an auction. The supplier or bidder can naturally also play a more
active role. Using the newtron business platforms you will be able
to look at open calls for bids and participate as desired.
How can I cancel my newtron access?
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Cancellations require the written form (by post, E-Mail or Fax). A cancellation in duplicate would be optimal
(e. g. receipt at newtron per E-Mail and Fax).
You can use the following addresses:
support@newtron.net or fax: +49-351-439 58 90 or our postal address.
newtron will confirm each incoming cancellation within the next 5 business days in writing (per Fax or E-Mail).
Technology
What are the IT infrastructure requirements
for using newtron?
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newtron is simple not complicated. A PC with Internet access, a
login name, and a password is all you need to use newtron.
Can the newtron SRM solution link to ERP
systems?
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Yes. Our IT Services put us in the position of being able to link
to nearly every kind of ERP system (Baan, JD Edwards, Oracle, PeopleSoft,
SAP, etc.) due to the flexibility of the A2A server. We offer processor-oriented
adapters for the integration of SAP R/3 as a basic feature. In addition,
it is possible to link to PDM or PLM systems as well. Using the
WebEDI module many kinds of documents can be exchanged electronically
between sourcing and sales.
How secure is the newtron SRM solution?
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What security features are offered along with the newtron Business
Platform?
newtron provides security wherever it is needed. Below is a summary
of what we do to ensure your security.
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Communication: SSL 3.0, https |
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Server authentication using 128-bit VeriSign certificates |
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VPN connections for integration projects |
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Redundant server system design |
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All servers protected by firewalls |
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Load balancing |
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Uninterruptible power supply |
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Two Internet connections from independent ISPs |
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ISO 9001 certification |
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Access control system |
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